The boring stuff (Ts and Cs)

1. All prices are exclusive of VAT, we are a small business and not required to be VAT registered.
2. Payments for private events must be made via BACS transfer, credit cards/paypal etc not accepted.
3. Prices per head include necessary biodegradable plates/cutlery/serviettes, travel within a 50 mile radius of our base in Hinckley, Leicestershire, and sufficient staffing to cook and serve the foods ordered, buffet style on our hatch, in the agreed service time.
4. Additional staff at an additional cost may be required if a service style that is different to buffet-style on our hatch is required. For example if table service is required, or if you would like the foods to be served to a buffet table inside the venue instead of our hatch. We may also recommend supplying extra staff if pizzas are required at a faster rate than 50 per hour, or if additional services such as pouring reception drinks, manning a bar, event management etc. are required. Costs of these services can be discussed on an individual event basis.
5. A 25% non-refundable deposit is required to secure the booking. The remaining balance will be due for payment one calendar month before the event. Failure to pay the remaining balance by this time may result in cancellation of your booking, without return of your deposit. No booking is confirmed until the deposit has been received.
6. In the very unlikely event that The Italian Stallion- Wood Fired Pizza should need to cancel the booking, they will return any monies paid to us by the client and make reasonable efforts to help find an alternative caterer should that be desired by the client.
7. Should the client need to cancel the booking, or the venue cancel the hosting of the event, the client should contact Holly at the Italian Stallion- Wood Fired Pizza immediately. The deposit will not be refundable. Should the cancellation be made after payment has been made for the remaining balance, this also will not be refundable.
8. If you need to change the service time from the time agreed during the booking process, please contact Holly at the earliest possible opportunity. From time to time we may fulfil both an afternoon and an evening booking at two different venues, for two different clients, on the same day. If this is the case on the day of your event, we may not be able to change the time from that originally agreed when booking.
9. If the event is cancelled by the client or venue due to adverse weather conditions, no refunds will be given. We can, and do, still function in most weathers, however should temperatures exceed 30 degrees Celsius at the time of the event, or should we experience dangerous snow and ice conditions or flooding anywhere on the route between our base and the address of the event, we may need to cancel the booking ourselves. We would liaise with the client a few days before the event should we be concerned. In the event of The Italian Stallion cancelling due to weather conditions, the client would be refunded in full.
10. Additional guests and services can be added up to one calendar month before the event, at the same price per head as originally paid. If additional staffing/services are required, a bill for this will also be payable.
11. The value of the booking cannot be decreased once the booking is made and deposit has been paid. If less guests attend the event on the day than we have been booked to cater for, we will endeavour to leave any leftover pizzas on disposable plates or in boxes in a suitable location in your venue, to be enjoyed later in the event or disposed of by the client.
12. It is the responsibility of the client who booked The Italian Stallion to maintain the food safety of any leftovers left behind. It is recommended that any pizzas left behind are eaten within two hours at room temperature, or refrigerated immediately then consumed chilled within 24 hours, please do not reheat any pizzas. Consumption of leftovers left behind is at the consumers own risk.
13. It is the responsibility of the client to let us know in writing if any guests have dietary requirements no less than one calendar month before the event. We will do our best to cater for them where reasonably possible e.g. supply gluten free bases or vegan cheese. If over 6 guests at any booking have additional dietary requirements, there may be a small additional charge to cater for them appropriately. We will always do our best to cater for all, however due to the nature of the small space in which we cook, and the nature of our multi-use preparation kitchen, we cannot 100% guarantee there will not be any cross-contamination with regards to allergens etc. It is at the client/ guest’s own risk to consume the foods we provide. It is the responsibility of the client to make their guests aware of this before the event.
14. The trailer is 5.5m long from the hitch to the rear of the trailer, 2.5m wide when in transit, and 3m wide/deep once the serving hatch is open. The serving hatch is on the left/passenger side of the trailer. The trailer cannot be moved once it has been unhitched from the car, so there must be plenty of space around the location where you would like the trailer to be parked, for us to manoeuvre it into place by car. The pitch must also be flat and firm under foot. If you are unsure if your venue or pitch location is suitable, please discuss this with us before placing your booking so we can check. Should the pitch be found to be unsuitable on the day, we will do our best to pitch up as close to the location you had in mind as possible. If it is not possible for us to access the venue at all, we may not be able to fulfil your booking, and payments made will not be returned. After a service, it takes around 45 minutes to 1 hour for us to pack down and be ready to leave. Sufficient space must be maintained throughout the event for us to be able to drive out again when we are ready to leave.
15. Should any damage occur to the trailer, towing vehicle, or any equipment that is the property of The Italian Stallion-Wood Fired Pizza whilst at the address of the event, from the time we arrive to the time we leave, either accidental or malicious, caused by the client or one of the guests at the event, then the client who booked will be responsible for the costs of the repairs. The client will also be responsible for any loss of earnings incurred, should the damage cause disruption to future bookings.
16. We often take photographs whilst out on private bookings, including of guests at the event, brides, grooms, venues etc and use them for advertising purposes. If you do not wish for us to do this, please express your wishes by email no later than 1 week before the event.